Our Booking and Cancellation Policy

1. Booking Confirmation & Deposit
To confirm your safari booking, a 30% deposit of the total safari cost is required.

A booking is only considered confirmed once:

• The 30% deposit has been received, and

• Written confirmation has been issued by Oreteti Safari Africa.

The remaining 70% balance must be paid at least 30 days (1 month) before your safari start date.

For bookings made within 30 days of arrival, full payment (100%) is required at the time of booking.

2. Payment Methods
We accept secure and reliable payment options including:

• International bank transfer (wire transfer)

• Credit and debit cards (Visa & MasterCard)

• Secure online payment links

Please note that any bank transfer fees or transaction charges are the responsibility of the client.

3. Cancellation Policy
We understand that travel plans can change unexpectedly. Our cancellation policy is structured as follows:

Cancellation Charges

• More than 60 days before arrival – 10% of total safari cost

• 31 to 60 days before arrival – 30% of total safari cost (deposit retained)

• 15 to 30 days before arrival – 50% of total safari cost

• 0 to 14 days before arrival – 100% of total safari cost (non-refundable)

All cancellation requests must be submitted in writing via email.

Refunds, where applicable, will be processed within 14–30 business days after confirmation.

4. Amendments & Changes
Changes to confirmed bookings (including travel dates, accommodation, itinerary adjustments, or number of travelers) are subject to availability and may incur additional costs.

If the number of travelers decreases, single supplement charges may apply where relevant.

We recommend notifying us as early as possible for any changes.

5. No-Show Policy
Failure to arrive on the confirmed safari start date without prior written notice will be treated as a cancellation, and no refunds will apply.

6. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering:

• Trip cancellation or interruption

• Medical emergencies

• Emergency evacuation

• Loss or theft of luggage

• Flight delays or cancellations

Oreteti Safari Africa is not responsible for personal travel insurance coverage.

7. Force Majeure
Oreteti Safari Africa shall not be held liable for circumstances beyond our control, including but not limited to:

• Natural disasters

• Extreme weather conditions

• Political unrest

• Airline disruptions

• Government travel restrictions

• Pandemic-related regulations

In such situations, we will make every reasonable effort to reschedule or adjust your safari accordingly.

8. Refund Processing
Approved refunds will be processed via the original payment method where possible. Processing times may vary depending on banking institutions. Bank fees and transaction costs may be deducted from the refundable amount.

9. Acceptance of Terms
By confirming your safari booking with Oreteti Safari Africa, you acknowledge that you have read, understood, and agreed to the above Booking & Cancellation Policy.

Need Assistance?
If you have any questions regarding your booking or our policies, our team is happy to assist you.

Contact us anytime, and we will respond within 24 hours.